gift cards
The Perfect Gift…
A Russell & Bromley gift card offers the ultimate choice in our selection of women's and men's footwear and accessories. Choose between an eGift Card, delivered digitally, or visit a UK store for a physical card.
How to Buy
eGift Cards are available online here and can be used at russellandbromley.co.uk and in any UK store within 24 months of purchase. Simply select the amount, enter the recipient's details, and complete your order at checkout.
Recipients will receive their eGift Card within 2 hours from giftcard@email.russellandbromley.co.uk and can start shopping immediately.
Physical Gift Cards are available in UK stores.
eGift Cards cannot be purchased with other items but can be bought in multiples and sent to different recipients (up to £1,000 per transaction).
Key Details
Gift Cards cannot be bought using discounts, other Gift Cards and are non-refundable. They are also excluded from our Loyalty programme.
Please note, you are not able to use Klarna as a payment method when purchasing eGift cards.
How to Spend
Both eGift Cards and physical Gift Cards can be redeemed online or in-store. They can cover the full or partial value of purchase (excluding new Gift Cards).
If the order total exceeds the card balance, the remaining balance can be covered by another payment method (excluding PayPal).
Returns
Returns on items purchased with a Gift Card will be refunded as an eGift Card. For mixed-payment orders, refunds prioritise other payment methods first, with any remaining balance returned via a new eGift Card. Replacement eGift Cards will be sent to the email associated with the order.
Questions?
Our Customer Experience team is here to help:
- Email: customer.experience@russellandbromley.co.uk
- Telephone: 03450 342 259
gift card balance check
To check your balance, enter your Gift Card number and PIN (if applicable) in our balance checker.
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